FAQ

Clicky Slipy Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We have compiled a list of the most common questions from our customers to provide you with quick and clear answers. If you cannot find what you are looking for, our support team is always ready to help.

Shipping & Delivery

1. Where does Clicky Slipy ship?
Currently, we offer shipping exclusively within the United States. We do not provide international shipping at this time.

2. How much are the shipping fees?
We are thrilled to offer 100% Free Standard Shipping on all orders delivered across the United States. There are no hidden shipping costs.

3. How long does it take to process my order?
Our warehouse team typically processes and prepares orders within 1 to 3 business days after your purchase is confirmed. Please note that processing does not take place on weekends or major public holidays.

4. What is the estimated transit time?
Once your package has been handed over to our shipping carriers, the transit time generally ranges from 4 to 7 business days, depending on your specific location.

5. What is the total estimated delivery time?
From the moment you complete checkout to the moment your package arrives at your door, the total estimated delivery timeframe is 5 to 10 business days.

6. Is there a daily order cut-off time?
Yes. Our daily processing cut-off is 3:00 PM Mountain Standard Time (MST). Orders placed after this time will begin processing on the following business day.

7. Will I be able to track my package?
Absolutely. As soon as your order is dispatched, we will send you a shipping confirmation email containing a live tracking number. Please allow up to 48 hours for the carrier’s system to update your tracking status.

8. Can delivery timelines change?
While we strive for perfect punctuality, unexpected delays can occasionally occur due to severe weather, high holiday order volumes, or carrier logistical issues.

9. What happens if I enter the wrong shipping address?
We strongly encourage you to double-check your shipping details at checkout. Incorrect or incomplete addresses can lead to severe delivery delays or lost packages. If you notice an error, contact us immediately before the 3:00 PM MST cut-off.


Returns, Refunds & Cancellations
10. How many days do I have to return an item?
We offer a hassle-free 30-day return window, starting from the exact date your order is marked as delivered.

11. What makes an item eligible for a return?
To be approved for a return, the item must be:

  •  Completely unused, unwashed, and unaltered.
  •  Repacked securely in its original packaging.
  •  Accompanied by all original tags, labels, and accessories.
  •  Supported by a valid proof of purchase.

12. Are there items that cannot be returned?
Yes. We cannot accept returns for items that show signs of wear, damage, or alteration after delivery. We also cannot accept items missing their original packaging/tags, or return requests made after the 30-day window has expired.

13. How do I start the return process?
Initiating a return is simple:

1. Email our support team at support@clickyslipy.com with your order number and the reason for the return.
2. Wait for our team to approve the request and provide your return instructions.
3. Pack the item securely in its original box.
4. Attach the provided prepaid return shipping label and drop it off with the carrier.

14. Do I have to pay for return shipping?
No! All approved returns include a complimentary prepaid return shipping label.

15. Will I be charged a restocking fee?
Never. We do not charge any restocking or handling fees for authorized returns.

16. Can I exchange an item directly?
We do not process direct item-for-item exchanges. To get a different color, size, or style, simply return your original item for a full refund and place a new order on our website.

17. How long does it take to get my refund?
Once we receive and inspect your returned package, we process refunds within 7 business days. The funds will be automatically credited back to your original payment method.

18. What if my decor arrives damaged or defective?
We pack our items with great care, but accidents can happen in transit. If you receive a damaged, defective, or incorrect item, please contact us within 30 days. Attach clear photos of the item, the original packaging, and the shipping label so we can swiftly arrange a free replacement or a full refund.

19. Can I cancel my order after placing it?
Yes, you may cancel your order as long as you do so before 3:00 PM MST on the same day the order was placed. Once an order has entered the processing or shipping phase, it can no longer be canceled.

Payments & Billing
20. What payment methods do you accept?
For your convenience, we accept a variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPa

21. Is it safe to enter my payment details on your site?
Your security is our top priority. All transactions are protected by advanced SSL encryption and strictly adhere to PCI-DSS security standards. We never store or have access to your complete credit card details.

22. When will my card be charged?
Your payment method is charged immediately upon order placement, once the payment authorization is successfully confirmed by your bank.

23. What currency are your prices in?
All transactions and listed prices on our store are processed in US Dollars (USD).

24. Do your prices include taxes?
Yes, all applicable taxes are already included in the product prices displayed on our website.

25. What should I do if my payment fails?
If your payment authorization fails, the order will not be completed. We recommend double-checking your billing details, trying a different payment method, or contacting your bank.

Contact Us
26. How can I get in touch with customer service?
If you have any remaining questions, our dedicated support team is always here to help you:

Store Name: Clicky Slipy
Address: 9169 W State St, Garden City, ID 83714, United States

Phone: +1 201 486 8877
Email: support@clickyslipy.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Time Zone: Mountain Standard Time (MST, UTC-7)