FAQ
Clicky Slipy Frequently Asked Questions
Find answers to common questions about products, orders, shipping, returns, exchanges, payments, and customer support.
Shipping and Delivery
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Standard shipping is free for orders shipped within the United States.
How long does delivery take?
Orders are normally processed within 1–3 business days. Carrier transit is estimated at 4–7 business days, for an estimated total delivery time of 5–10 business days. These timeframes are estimates, not guarantees.
What is the order cut-off time?
The usual processing cut-off is 3:00 PM Mountain Time (America/Denver). Orders placed after the cut-off may begin processing on the next business day.
Will I receive tracking information?
When tracking information is available, it is sent to the email address provided with your order after shipment. Carrier updates may take time to appear.
What if I entered the wrong address?
Contact us as soon as possible at support@clickyslipy.com. Address changes cannot be guaranteed after processing or shipment begins.
What if tracking says delivered but I cannot find my package?
Check the delivery area and with household members or neighbours, then contact us so we can help review the tracking information.
Returns, Exchanges and Refunds
Can I return a product?
Returns are accepted for defective, damaged, or incorrect products only. Non-defective products are not eligible for a return for refund under our current policy.
How long do I have to request a return?
Please contact us within 30 days of delivery.
How do I request a return?
Email support@clickyslipy.com with your order number and a description of the issue. We may request photos to review the request. Please wait for our instructions before sending an item back.
Who pays return shipping?
For an approved return of a defective, damaged, or incorrect product, we provide a prepaid return label when a return shipment is required.
Do you accept exchanges?
Yes. Exchanges are accepted subject to review and product availability. Contact our support team for instructions before returning an item.
When will a refund be issued?
Approved refunds are normally processed within 7 business days after the returned package is received and reviewed. Your bank or payment provider may need additional time to post the funds.
Can I cancel an order?
Contact us as soon as possible. We can consider cancellation requests before the 3:00 PM Mountain Time cut-off on the day the order is placed, but cancellation cannot be guaranteed once processing or shipment begins.
Read our Return, Exchange and Refund Policy.
Payments
What payment methods do you accept?
The payment methods currently available are displayed at checkout. See our Payment Policy for more information.
What currency are prices in?
Prices are displayed in U.S. Dollars (USD).
Are taxes included in product prices?
Any applicable sales tax is calculated and shown at checkout where required.
What if my payment fails?
Check your billing details and try another available payment method, or contact your bank or payment provider.
Contact Us
Clicky Slipy
9169 W State St, Garden City, ID 83714, United States
Phone: +1 201 486 8877
Email: support@clickyslipy.com
Support hours: Monday–Friday, 8:00 AM–5:00 PM; Saturday, 9:00 AM–4:00 PM; Sunday, closed (Mountain Time).