Refund policy

Clicky Slipy Return & Refund Policy

At Clicky Slipy, ensuring your complete satisfaction is at the core of our business. We want you to shop with confidence. If your purchase does not perfectly match your expectations, our streamlined return and refund guidelines below explain exactly how we can make things right.

1. Our 30-Day Return Window

We gladly accept return requests within 30 days from the exact date your package is delivered to your address. Please note that return requests submitted after this 30-day timeframe cannot be authorized.

2. Conditions for a Successful Return

To ensure your return is approved quickly, the product must meet the following strict criteria:

•  The item must remain completely unused, unworn, unwashed, and in its pristine original condition.
  
•  The product must be returned inside its original packaging.
  
•  All factory tags, labels, and included accessories must be fully intact and attached.
  
•  You must provide valid proof of purchase (such as your order confirmation email or digital receipt).
  
• Note: Packages that arrive at our facility failing to meet these guidelines may be rejected and sent back to the sender.

3. Non-Returnable Items

For quality and hygiene purposes, we are unable to accept returns under the following circumstances:

•  Products that exhibit obvious signs of wear, washing, accidental damage, or improper use after delivery.
  
•  Items shipped back without their original boxes, tags, or included accessories.
  
•  Requests made outside of our standard 30-day return policy.

4. Zero-Cost Returns & Fees

We believe returns should be stress-free, which is why we cover the cost.

• Free Return Shipping: All authorized returns must be sent back using the prepaid return shipping label we provide.
  
• No Hidden Fees: We absolutely do not charge any restocking fees or processing fees. You will receive exactly what you are owed.

5. How to Initiate a Return

Starting a return is simple. Just follow these steps:

1. Email Us: Send a message to support@clickyslipy.com including your original order number and a brief explanation of why you are returning the item.
2. Get Authorized: Wait for our support team to approve your request and provide you with a prepaid shipping label and instructions.
3. Pack it Up: Securely place the item back into its original packaging.
4. Ship it Back: Attach the provided prepaid label to the outside of the box and drop it off with the designated mail carrier.

6. Our Exchange Policy

To keep our inventory system highly accurate, we do not process direct item-for-item exchanges. If you need a different color, size, or style, the fastest method is to return your original item for a full refund and place a brand-new order on our website.

7. Receiving Your Refund

Once your returned package arrives at our warehouse, our quality control team will inspect it.

• Timeline: Approved refunds are processed within 7 business days of receiving your package.
  
• Payment Method: Funds are always reversed directly back to the original credit card or payment method you used at checkout.
  
•  You will receive an automated confirmation email the moment your refund is triggered on our end.
  
• If 7 business days have passed since your return was delivered to us and you have not seen the funds in your account, please reach out to support@clickyslipy.com.

8. Damaged, Defective, or Incorrect Orders

Accidents happen, and if they do, we are here to fix them immediately. If your item arrives damaged, defective, or you receive the wrong product entirely, please contact us within 30 days of delivery.
To speed up the resolution process, please attach clear photographs of:

• The item received
  
• The original packaging
  
• The shipping label

9. Order Cancellation

Changed your mind? You may completely cancel your order as long as you request the cancellation before 3:00 PM Mountain Standard Time (MST) on the exact same day the order was placed. Once an order passes this cut-off or enters the shipping process, we can no longer cancel it, and you will need to follow the standard return procedure once it arrives.

10. Contact Our Support Team

If you require any clarification regarding our return process, our dedicated team is eager to assist you:

Store Name: Clicky Slipy
Address: 9169 W State St, Garden City, ID 83714, United States

Phone: +1 201 486 8877
Email: support@clickyslipy.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Time Zone: Mountain Standard Time (MST, UTC-7)